- Delivery charges varies with each product, quantity, distance & weight . Also it depends upon the delivery partner.
- It is possible that Pawsitive or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Pawsitive do not work on Sundays and this is factored into the delivery dates.
- Pawsitive generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
- Estimated delivery time depends on the following factors:
- The Pawsitive offering the product
- Product's availability with Pawsitive
- The destination to which you want the order to be shipped and location of Pawsitive.
- There are NO hidden charges when you make a purchase on Pawsitive Pet Care. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
- Delivery charges are not hidden charges and are charged (if at all) extra depending on Pawsitive's shipping policy.
- You have probably noticed varying estimated delivery times for Pawsitive of the product you are interested in. Delivery times are influenced by product availability, geographic location of Pawsitive, your shipping destination and the courier partner's time-to-deliver in your location.
- Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.
- Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.
- If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
- Whether your location can be serviced or not depends on
- Whether Pawsitive ships to your location
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
At times Pawsitive prefer not to ship to certain locations. This is entirely at their discretion.
- Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
- Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
- Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
- Return fees are borne by Pawsitive.
- For items listed as "In Stock", Pawsitives will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
- Pawsitive might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
- Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.
- The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by Pawsitive.
- The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.
- As of now, Pawsitive Pet Care doesn't deliver items internationally.