1.1. All Products ordered from the Website and successfully delivered to the User by the respective Seller may be returned to the Seller in accordance with the terms contained in the respective Seller policy.
1.2. However no Products will be accepted by the Seller if (a) the Products have been damaged by the user (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if as per the Seller the product returned is not the Product that was delivered (d) any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time.
1.3. In case of returns/Exchange:
Return/Exchange should be initiated within 5 days of order delivery.
The tags on the product should be intact.
The product should be unwashed, unused and in an undamaged condition.
The item needs to be returned along with the original packaging.
No Return & Exchange will be considered in party wear, any thing which will be customized for the buyer.
1.4. If the user wants to return the product within 5 days from the delivery date and Pawsitive Pet Care does not offer pickup of the items, then user can return the package using any courier service of his/her choice.
1.5. In case of return initiated and subsequently couriered by the User himself/herself, and if it is found that the claimed shipment was not delivered to https://pawsitivepetcare.in or the shipment was empty, the onus shall be on the User to prove through presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return. However, non-receipt of Product by the Seller or Pawsitive Pet Care may lead to no refund/exchange being issued to the User. The User waives any claims against Pawsitive Pet Care in this regard.
1.6. Pawsitive Pet Care will not be liable for the products returned by mistake. In circumstances where a product not belonging to Pawsitive Pet Care is returned by mistake, Pawsitive Pet Care is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
1.7. Size exchange can be availed only once at the special price of an item. Please take note that this is applicable only on Products that are exchangeable, as mentioned on the product page.
1.8 Now product can be exchanged with a different product also, provided the new product selected by user is returnable and exchangeable. For exchanging the product with another product, customer needs to give a call on “+91 8448869737 from his/her registered mobile number
1.9. Once returned or in case the User does not receive the delivery within the time period agreed the User will be entitled to claim refund of the entire cost of the Product after adjusting relevant courier charges and such other charges that the Website may at its own discretion deduct. In case a User does not raise a refund claim as per the Terms, the User shall be ineligible for a refund. In the event, the refund facility is not available in full or in part for certain Products, the User shall not be entitled to a refund in respect of such Products.
1.10. All Products ordered by the User shall be eligible to be replaced in accordance with the Seller’s replacement policy as indicated herein above, if the Product delivered is damaged, soiled or is different from the Product specifications mentioned on the Website. Pawsitive Pet Care will accept return or exchange of a Product only in accordance with the returns policy of the respective Seller.
1.11. In case of Size Exchange, the differential amount, if any, shall be forfeited. This will apply irrespective of any increase or decrease in the price of the product being exchanged.
1.12. Refund, if any, shall be made at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund in any bank account via NEFT (for which the User shall have to share the bank details) or, the refund will be credited to the wallet linked to his/her User account on the Website.
1.13. For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.
1.14. All refunds shall be made in Indian Rupees only.
1.15. The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website.